Information We Collect
When you request a furnace repair, schedule a visit, or contact us through our website, we collect the information you give us. This includes your name, phone number, email address, service address, and details about your furnace or heating system.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, pages you visit, and the date and time of your visit. We use this to understand how people find and use our site.
How We Use Information
We use your contact and service information to schedule appointments, send a technician to your home, provide an upfront price, complete the repair, and follow up on the work we performed.
We may also use your information to respond to your questions, send service reminders or updates, and improve the way we serve customers in Pocatello. We do not sell your personal information.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to help the site work properly and to remember your preferences. Cookies are small files stored on your device that make your visit smoother.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (208) 764-8111 to request service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages viewed, time on site, and general location. This data is aggregated and does not identify you personally.
We may also use third-party scheduling, messaging, or review platforms to communicate with you and manage appointments. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business and serve you. This includes sharing details with our technicians, dispatchers, and trusted service providers who help us with scheduling, payment processing, or website analytics.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We do not rent or sell your personal information to anyone.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain your service history, meet legal and tax requirements, and resolve any issues that may come up.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect the information you share with us. This includes using secure connections on our website and limiting access to your information to team members who need it to do their jobs.
No method of sending or storing data is completely secure, but we work hard to keep your information safe and to handle it responsibly.
Your Rights
You can ask us to review, correct, or delete the personal information we have about you. You can also ask us to stop sending you marketing messages at any time.
To make a request, call us at (208) 764-8111 or email us using the contact information below. We will respond as quickly as we can and will honor your request to the extent allowed by law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date.
We encourage you to check back occasionally so you stay informed about how we protect your information.